We can discuss extensively whether chatbots are effective or not, until we come across a scenario like the ‘N’ water delivery service.

We have been their clients for a long time. Every 2 weeks, we order exactly the same:  2 bottles of 13 litres of mineral water. Just 2 bottles of water. Not more. Not less. To the same address, at the same time.  However, every time we want to place an order, we need to go through the whole order process again.

  • We tried to call them to make an order via telephone — we listened to a number of music tracks, minutes were ticking away and our nerves were severely tested.  Only brave and very patient people finally get through to an operator.
  • We tried to make an orders via their website


Eureka, we found there is a repeat order feature for returning customers on their website.

But, oh dear, we have to

  • remember our login and password (Why? We can’t remember it. We can’t even remember what email we used when we first registered),
  • enter the delivery address every time we make an order (The address is still the same. Why not save it and propose it to us by default? We don’t want to order water for all our neighbors and acquaintances to different addresses),
  • enter the order details (Nothing has changed since the previous order. We still only want 2 bottles of water. Still ‘N’. Still 13 litres. Very simple!),
  • repeat the time for the delivery (Yes. Like the address, it’s still the same time we want it to be delivered at the same address. Why did not you try to save it?)

So, a simple process becomes a cumbersome process for the customer. We are tired of having to make the same order, the same quantity, to the same address and delivery time in such a way.  And we are not the only ones. We know there are a lot of people who are in the ‘same boat as us’.

The solution we propose is simple; use a chatbot, based on Telegram.

Why is it good?



ONE-time registration for the client

NO login and password is required for the next session




The system stores the client’s data

and makes the repeat order EASIER




The client does NOT call

The purchase is realized in several clicks



Guys, it saves you the money on having to employ more people to answer the phone (reducing costs!). You’ll have satisfied customers who will recommend other people to use the company, which is so client-oriented, which cares (increasing profits!).

Now you have the solution, we can breathe deeply and relax!

Last but not the least.  We should explain the necessity of the chatbot implementation to the company. And this is not easy!

So keep calling! Or stop water drinking 🙂


Problem: testing our nerves while ordering bottled water.

Solution: a chatbot based on Telegram.

Status: resolved.




Photocredit: http://www.dailymail.co.uk/


Customized web-solution. Why to choose?

The task of the customized solution is to create a unique business solution that takes into account the specifics of the industry applied.


Very often the client, searching the opportunities to save the money, decided to turn to the standardized (or the template solution). It is, for sure, profitable at the first stage of the product development as it is cheaper and quicker. But then it turned out, that some features should be customized or added. At this stage, it became clear, that the product needs the additional elaboration and reprocessing. He faces a disappointing conclusion: to get the product he wanted, he needs more time and far more money to accomplish the task. As the result, the time-frame of the product development has been expanded and the total cost of the product several times exceeds the limits mentioned earlier.

Making a customized product from scratch is always cheaper than making constant modifications to the template solutions.

 Customized solutions always assume the product architecture, as well as the admin panel, being worked out, based on the client’s needs.

Initially it is an individual, personalized solution.

 This made-for-order solution will be perfect for start-ups as the architecture is developed originally for the client’s needs (this very client, not the group of clients with the similar requirements, being unified). That is why the creation of the MVP can be more meaningful. MVP implies the development of the core product functionality with the ability to add functions any time you like. F.i. after testing the service / product / idea and realizing it does work.


Any further work with the product is just a continuation of the product development, but not the modification of the core functionality.

The customized solution is always more expensive at the first glance, but, no doubts, cheaper in summation in terms of the money and time spent.

Still wonder?

Look at the customized projects we have done for our clients.


Photo Credit: http://m.cdn.blog.hu/la/lauren/